Two-step sign-in and account security

In this article

Verify your phone

The first time you sign in, BizBaby shows Phone verification: "To keep your account safe, we need to verify your phone number." You can't open any other page until it's done. This applies to owners, team members and admins alike.

1. Check the number shown, or type your mobile number if none is shown.
2. Click Send SMS message.
3. Type the code from the text in Code and click Check.
4. Click Continue.

No text? Click Resend SMS, or Call me instead to hear the code. If the number is wrong, click Change phone number. A number already used by another BizBaby account can't be used again. Log out to use another account is the only other way off this page.

Sign in with a code

When you sign in from a device or location BizBaby hasn't seen for your account, the Multifactor Authentication window opens after your password. It says the code went to your phone number ending in the last few digits shown.

1. Open the text from BizBaby. It reads "BizBaby: DO NOT share this Secured code" and holds a 6-digit code.
2. Type the code in Code and click Verify.

From then on that location signs in with your password alone. BizBaby never calls or texts you to ask for this code. Anyone who asks for it is not BizBaby.

Message	What to do
Code you entered is incorrect	Type it again, or click Resend code for a new one.
It's been more than 5 minutes	A code works for 5 minutes. Click Resend code.
Too many verify code attempts	You get 5 tries. Wait the number of seconds shown, then try again.

The new sign-in email

After a sign-in from a new IP address, BizBaby sends your account email a routine security alert headed "We’ve noticed a new login". It lists the time, IP address, location and browser. If it was you, ignore it. If it wasn't, change your password straight away.

Change your password

1. Click your initials at the top right, then My profile.
2. Click Change password.
3. Type your Old Password, then the New Password twice.
4. Click Change password. The button turns on once every requirement is met.

A password needs 6 characters or more, with a number, an uppercase and a lowercase letter. Forgot it? Click Forgot password? on the sign-in page and BizBaby emails you a reset link.

Change the phone that gets your codes

Click your initials, then My profile and Edit. Change Phone and click Save. Use a mobile you always have with you: it's where every sign-in code goes.

Common problems

• No code arrives. Check the last digits shown match your phone, wait a minute, then click Resend code. For more help, see I can't sign in or didn't get the code.
• I have a new phone number. Sign in from a place you've used before and change Phone in My profile. If you can't, contact BizBaby support.
• "You have tried too many times." On Phone verification, click Change phone number and enter the number again.

Related

• I can't sign in or didn't get the code
• Add your team and permissions
• Switch between businesses