I can't sign in or didn't get the code

BizBaby doesn't accept your password

The message is These credentials do not match our records. Check the email address first: it must be the one you signed up with, or the one your invitation was sent to. Then reset your password.

1. On the sign-in page, click Forgot password? next to Password.
2. Enter the email you sign in with and click Send reset link. The page says Check your inbox. It says the same whether or not the address has an account, so a typo won't show as an error.
3. Open the email Reset your BizBaby password. If it isn't there after a few minutes, check spam or junk.
4. Click the link, enter your email, a New password and Confirm new password, and click Set new password.

The link works for 12 hours and only once. An old or used link opens This link has expired. Ask for a new one.

The code didn't arrive

When you sign in from a network BizBaby hasn't seen for your account, the Multifactor Authentication window opens and BizBaby texts a 6-digit code to the phone on your account. The window shows the last four digits of that number.

Once the code is accepted, that network is remembered and you won't be asked again there. Click Back to Login to close the window and start over.

The Phone verification page

Your first sign-in asks you to verify your mobile number on the Phone verification page before anything else opens.

• Click Send SMS message, type the code under Code and click Check. Resend SMS sends another one.
• No text? Click Call me instead to get the code by phone call, or Change phone number if the number is wrong.
• You entered an incorrect code. You have … more attempts. You get 6 tries. After that the page says You have tried too many times. You can change your phone number to try again.
• You entered a phone number that is already assigned to an existing account. Each account needs its own number. Use a different one, or sign in to the account that already has it with Log out to use another account.

Other messages

• Too many login attempts. Please try again in … seconds. Wait the time shown, then try once more, or reset your password.
• No active access. You're a team member and every business you work for has deactivated you. Ask the business owner to turn you back on.
• Access paused for billing. The business has a payment that didn't go through. The owner can fix it in Billing & Plan. Nothing is deleted.
• This invitation link no longer works. Your password is already set, or the business turned off your access. Click Go to log in, or ask the business for a new invitation.

Related

• Two-step sign-in and account security
• Switch between businesses
• Add your team and choose what each person can see