Phone and texting

27 October 2026

Call recording

Turn recording on or off Click the gear icon at the top right, then Call & Message Center. Communications → Settings in the left m...

27 October 2026

Call routing, forwarding, greetings and missed calls

Where to find the settings Click the gear icon at the top right, then Call & Message Center. You can also open it from Communicati...

27 October 2026

Get a new business number

Before you start You need admin access to the business. Team members without access to business settings can't open the number pag...

27 October 2026

Messaging limits and delivery problems

Did my text arrive? Under each text you send, next to the time, BizBaby shows where it stands. LabelWhat it means Sending…BizBaby...

27 October 2026

Move (port) your existing number to BizBaby

Before you start Have these ready. The details must match what your current carrier has on file, so take them from your latest bil...

27 October 2026

Text messaging registration (A2P 10DLC)

Where to start Click the gear icon at the top right, then Business Information. On the Business phone number card, click Needs ver...

27 October 2026

The Call & Message Center: calls, texts and chats in one place

The first time you open it Open it from Communications → Call & Message Center in the left menu. The same menu has Performance Met...

27 October 2026

Toll-free number verification

Open the form Click the gear icon at the top right, then Business Information. On the Business phone number card, click Needs veri...

27 October 2026

Voice verification and call reputation

Before you start Both registrations live on the same Get verified to reach customers page as texting registration: gear icon → Bus...

Account and billing

AI

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Scheduling and dispatch

Troubleshooting

Vehicles and operations

Website and online booking